I just looked at the link you provided, and it doesn't appear that its listed on the sales flyer- cruise isn't until November. The upgrade was made, but no refund. reney313, November 12, 2012 in Royal Caribbean International. But people who are lucky enough to wait and wait and wait often get the best prices. I will know for next time and trust my gut. He told me the price I was looking at was a military rate. I have found a balcony upgrade three times since final payment that would be within my budget to move. Carnival depends on what fare you got. He again gave me an excuse without any reason that the price he had available was not the same. BTW, the Royal Up minimum bid to upgrade is $500 per person. Our sail date is in 13 days. Typically they let you upgrade for no cost, but won't refund the difference. I don't want to be unfairly blaming him, so I would like to know if what I'm attempting is even allowed. If your bid was accepted for one of the staterooms that you had bid on or all of the staterooms that you had places a bid on was denied,WRoyal Caribbean will email 2 days before your cruise to let you know if your bid was accepted or declined. $140 on one reservation and $300 more on the other reservation so both would be paid upgrades. Another point, after final payment, if the suite is less than what you have booked (two cabins to one suite) you get NO refund, not even extra OBC. Final payment is the cutoff. Thanks for sharing any knowledge or experiences. 2023 Cruisers' Choice Awards! Check on the Royal Up website to determineif you are eligible for an upgrade. Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I didn't get too worried yet as I thought maybe as a TA he had "reserved" somehow the rate over the weekend and just needed to make it final today. This topic is now archived and is closed to further replies. Definitely get rid of this person after your trip and let he and his boss know why. By I wanted to ask to make sure I'm not unfairly blaming my Travel Agent and get some advice. For us it was a huge win-win as I didnt think we could take advantage of a price drop after final payment. I called and this time the rep told me that I would lose my $50 OBC (ok, fine), but that also the balcony guarantee was now a bit LESS expensive and she can't move me there because I have to choose a room that costs more so that she can charge me the difference. If you want to email and ask for it to be done(without asking the TA,email rcldining@rccl.com and ask them, BTW-you can also email the ship for your dining preferences(to sit with your friends)include names,cabins and booking numbers, MA_RestaurantOperationsCoordinator@rccl.com. Granted it isn't a huge savings but I'll take it. He told me the price I was looking at was a military rate. I am in the same situation as the OP. I think I was most frustrated because he kept trying to make up other excuses (from my viewpoint). Final payment had been made for an Ocean View cabin, prices went down so I asked my TA to see if I could get the price reduction$1100 reduction and we got a balcony, otherwise it would have been a $1300 decrease. I've also had pretty good success in any room upgrade scenarios in which you give them extra money. The $25 onboard credit per cabin definitely was not worth this angst. A quick google search confirmed this policy and I was on my way. Your offer can be accepted anytime from the moment it is submitted up until 2 days prior to voyage departure. Powered by Invision Community. We do not have any OBC but did receive the 50% off second guest in each room. You are right it's a bit of a lottery, you have to decide if the location and view of your cabin is worth the savings, as you have no say in these. :). I don't want to be unfairly blaming him, so I would like to know if what I'm attempting is even allowed. As we come from Australia we spoil ourselves. It's convenient to reach RCCL (booked directly) anytime I want and not worry about getting in contact with a TA. $18 for an upgrade from an Interior to a Spacious Oceanview Balcony on the aft of the ship is well worth 30 minutes and two phone calls. Ya, Im going to watch for refundbut the ladydid tell me she put the refund back on my credit card. I agree with the other posters. Your booking number would stay the same as you are just doing a reprice so nothing in the cruise planner (CP) will be affected. But, I had thought the same when he called me to tell me they were closed (it was 3PM ET at the time). Nothing much after final payment date has passed. I don't quite understand it.. usually RCI will allow you to pay for an upgrade, even after final payment, as long as the price you are seeing is not one of the "Tuesday specials", but even if it is, you can always try. Thank you very much for your quick reply. My fault. Forum Jump. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. D.Mckinnon I was waiting until 2 weeks out (which was yesterday) as it seemed that was the right timeframe. You will be able to leave a comment after signing in, By CC Help Jenn Or just her? Nothing changed, you got bad info. His TA is t. Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. I did find that email address earlier in a search. Just rang them up to confirm. Check on the Royal Up website to determine if you are eligible for an upgrade. You will lose any booking perks you currently have unless they (or. If a stateroom is available for a complimentary upgrade, and it meets your upgrade preferences, we will notify you at your email address on file to communicate the upgraded stateroom details. Just thought I would come back andupdate for those asking. (Actually more than that, but only 3X have I contacted my travel agent to complete the upgrade). Sorry, I know this is a basic question but I feel like I must be nuts. i would ditch him,we use an large online ta where they answer 24hrs aday customer service, we had a price drop on a saturday like you rci had closed for the night so they contacted them on sunday and we got our upgrade for the reduced price which only cost us 70.00 dollars more. Is that the new policy, and if so does anybody know when it changed? I'd try calling Crown & Anchor if you are a member. June 23, 2019 in Royal Caribbean Discussion. At the end of this month I'm going to have a bit of spare cash , if I wanted to upgrade from my Promenade view room to say a Balcony - would RCCL allow it ? I am well past the final payment date. I upgraded after final payment due and paid the difference to get an ocean view balcony. You aren't cancelling your booking and just doing a stateroom upgrade, so unless you paid final balance then your balance would just be reduced. Presumably I'll have my cruise documents by then? I don't understand. Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, Melbourne Fl, Originally Cambridgeshire UK, The Villages FL(previously SoFla, NYC, NJ, No.Virginia, Israel, Cuba, Uruguay, NJ, Fort Lauderdale). The senior discount applies to everyone in the cabin. Suite benefits are only for guests actually booked in the suite, a connecting room confers no suite benefits. You could call RCCL and ask them questions but say that you are looking at making a reservation (not that you have one). Is this true? Press question mark to learn the rest of the keyboard shortcuts. He said it would be and there would be no problems. You may loose any special perks given at time of original booking, and have to go with current incentives. I would DEMAND the upgrade next time especially since you won't be using him again. Thanks for the confirmation (and letting me vent). Apparently as long as you are upgrading to a higher category room after final payment then you are able to get a price drop. Started in 2010, Royal Caribbean Blog offers daily coverage of news and information related to the Royal Caribbean cruise line along with other relevant topics of cruising, such as entertainment, news, photo updates and more. And now I don't have to worry that I would always want a balcony (I have never had one in my 13 previous cruises!). :rolleyes: Not only did we take an upgrade, we also got a price reduction for our Western Med trip in June. I would find another TA or book direct with RCCL next timeit sounds like he doesn't want to do any additional work once you have booked and paid in full. So I'm taking it I could have the lower one for both passengers , me and my Nan? Wow,this agent is sure a winner.and he comes from a award winning agency? Why he/she didn't want to book it for you is beyond me. Cruisers' Choice Awards! If you booked with a travel agent, you have to go through your travel agent to contact Royal Caribbean to upgrade you. Enjoy your upgrade.We went from an inside to a balcony after final payment when we saw a great senior deal.Only 1 in the room has to be a senior.We got new tags at the pier.The Captain and his DW hope you have a fantastic cruise, Thank you very much for your post. Cruisers' Choice Awards! I know I've been able to do this in the past, but I just tried to upgrade an upcoming sailing to a balcony and the phone rep says that after final payment no room category changes are allowed. Cruisers' Choice Awards! Nope. We are booked and paid in full on a November Oasis sailing in two connecting balconies-adults in one room, two teens in other room. Upgrade after Final Payment By newcruisergal, July 1, 2012. Any other way to get the upgrade at the website price? I would be REALLY upset if you actually got the refund. You can go to Guest Services to speak with them immediately upon boarding but I would not bet on this being an option at all. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. November 3, 2022 . Any deals on atm with black Friday for compatible mobiles? I paid the remainder of my October Navigator cruise off last week. Yup many cruise lines will do price adjustment prior to final payment. CC Help Jenn Just in case there is another price / booking issue between now and your sailing date, be sure to have your agent do a 3-way call - you, RCCL and the TA. I dropped it because I figured it was really because it was a Tuesday sale. I'm sorry that it sounds like you've missed out some great opportunities regarding your cabin upgrade. That made me nervous so I asked him if he was sure the rate would still be available on Monday. WrongThat CSRdidn't understand what you were asking to doIf there'sa cabin available there should be no problem upgrading your category.regardless of when final was made or due. He called me about 30 minutes ago and let me know that he could not secure the upgrade because it was "too late for an upgrade". I even asked to speak with a superior and they said the same thing. Create an account to follow your favorite communities and start taking part in conversations. Thanks everyone! I'm wondering if his excuse this time (too late to upgrade) is his way of telling me not to keep looking and asking again. (Actually more than that, but only 3X have I contacted my travel agent to complete the upgrade). Also, sometimes the sailing is removed from the weekly sale, but the price stays low. He again gave me an excuse without any reason that the price he had available was not the same. Is that the new policy, and if so does anybody know when it changed? The rep said that she can't do a "downgrade" after final booking and I asked if moving from an inside room to a balcony is a downgrade and she affirmed that it was because of the pricing. Sales flyer is here: http://www.creative.rccl.com/sales/royal/Multi_Dest/Special_Offers/rci_sales_event.pdf. Then I don't see why you should not be able to upgrade for the posted web price, unless Royal has very recently implemented some new policy. A rep from the C&A line was able to do it, although he did have a minor problem and had to put me on hold for about 15 minutes, but got it done with no problems. If you booked your cruise on your own directly with Royal Caribbean, you can call Royal Caribbean directly and give them your reservation number and tell them you want to upgrade. As long as the cruise costs $0.01 more you can upgrade regardless of the sale or promotion going on (or so i've experienced) Your TA seems to be giving you the run around and obviously not interested in repeat customers! No need to wait for a TA to be open or wait for a TA to contact RCL on your behalf. How would i find out which ones are obstructed view on Oasis? Royal Caribbean suggested I bid on multiple rooms to increase my chances of an upgrade. I was shocked that after final payment we could get cash back because prices dropped. Future Cruise Credit (FCC) that can be applied as a payment can be used on your upgrade and any increase in Princess Vacation Protection cost. You will be able to leave a comment after signing in, By Either way, I'll take care of the rest of the needs (there aren't many) from here on out and if another opportunity comes up, I'll ask for a 3 way conference. CC Help Jenn CC Help Jenn 19952023, The Independent Traveler, Inc. Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. Make Sure Your Voice Is Heard! 19952023, The Independent Traveler, Inc. Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. I know I've been able to do this in the past, but I just tried to upgrade an upcoming sailing to a balcony and the phone rep says that after final payment no room category changes are allowed. (Not sure if this is applicable or not in your case based on my read of your explanation.). RCI reservations takes call 24/7. Unfortunately, he and his wife own the agency. Prior to your cruise, you may have the option to place a bid with Royal Up to get a room upgrade. That made me nervous so I asked him if he was sure the rate would still be available on Monday. By Again, I dropped it because I didn't have time that day to be going back and forth with him. Started August 27, 2021, By Your link has been automatically embedded. Posted on November 5, 2022 by {post_author_posts_link} November 5, 2022 by {post_author_posts_link} That is a great suggestion! Started June 21, 2021, By On 7/22/2022 at 4:15 PM, D.Mckinnon said. As we had booked late, the savings was several THOUSAND dollars. Yeah, that's always been my experience in the past, but I haven't done it since Covid, so wasn't sure if I missed a change. CC Help Jenn If we did this-are kids able to have any of the suite benefits if accompanied by parents? I'm really stunned but I think their specialty might be in large group cruises so maybe dealing with an individual is not their cup of tea. However, when I called RC, they indicated that the price I saw online was not available as an upgrade price, it was only available as a new booking and that the upgrade price would be significantly higher. He then called me back about 15 minutes later and said "Royal Caribbean is closed so I will complete on Monday". Is this true? It was not, but I said that was fine, the cabin qualified for military. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. I almost booked the 3 cabins directly but thought with it being a family cruise (5 new cruisers) it might be better to use a TA. He then came back and said he could not get the rate. Finally, it's NEVER too late to upgrade as far as RCL is concerned. If it's related to cruising, it belongs here! If a stateroom is available for a complimentary upgrade, and it meets your upgrade preferences, we will notify you at your email address on file to communicate the upgraded stateroom details. Obviously, I will be happy in the rooms we originally booked. If you've already made the final payment (generally 60 to 90 days before your sail date), you're likely out of luck. There was a balcony guarantee (X) available. you might not have scrolled down far enough. You can post now and register later. CC Help Jenn Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. Some extra perks would be nice but oh well. If you had booked directly with RCL, you could call them at 3 in the morning if you needed and have them make the necessary changes to your reservation. The cruise market appears to be different from pre-covid. Cruisers' Choice Awards! Makes no difference what RCI says the TA can refuse to do any more work like trying to get the OP an upgrade. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Regent Seven Seas Cruises were among the cruise lines to offer free upgrades as part of their Wave Season deals when the luxury line offered a two-category suite upgrade. So, if I had waiting until morning, it would have been gone gone gone! For example, in one case I had booked a 7 day in an inside room and prices had dropped so far at one point that a balcony cabin would cost a total of $3 more. Book a Free Upgrade Promotion to Snag a Cruise Cabin Upgrade. Yep, never going with a TA again. My fault. Display as a link instead, This morning there was another price drop and it's not listed on the GGG flyer so I thought I was all set. Ended up calling the C&A line instead and got it done. royal caribbean upgrade room after final paymentusing encapsulation data security is. Started August 27, 2021, By LauraS Like what you see? UPGRADE YOUR STATEROOM IN A FEW SIMPLE STEPS Introducing RoyalUp a new bid-based stateroom upgrade program. Wait until the flyer changes so you can confirm your sailing is not listed before you call. If I wake up tomorrow morning and the price is the same, does that mean the deal is over and I should be able to upgrade at the online price? Its On the Carnival Liberty right now. He then came back and said he could not get the rate. Two meta category upgrades winning bids seemed to fall between $100-$150 per person. Posted January 15, 2016. Does this seem right? LauraS Powered by Invision Community. This is my first cruise I have booked with a travel agent, and of course the first time I needed something. I feel like I am annoying my agent. I wouldn't give up, you should be able to upgrade. Started August 27, 2021, By It is very unlikely to be able to change or upgrade your room onboard. Bim1, October 1, 2014 in Royal Caribbean International. The numbers for upgrading to a full suite, however, are all over the map. Chalk this one up to a learning experience, and find a new TA. This morning I checked, and sure enough, the guarantee was gone. *Please see all applicable Terms & Conditions for Promotions. I have sent an email this morning. Attempting to do another now if the right cabin is available. To find out if you are eligible for the RoyalUp upgrades program, click here and enter your Last name and Booking number. 2 days ago we upped from an interior to an ocean view on Empress and paid the $30 difference, again after final . Thanks all! I assume you want connecting state rooms if so there may not be any left.
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